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edit-paid-retail-ordersEdit paid retail orders yourselfJune 2, 2026Orders & fulfillmentEdit paid retail orders right from your dashboard — change quantities, remove or add items, issue credits, or cancel and credit in one click.Dashboard → Contacts → Orders or Dashboard → Fulfillment → OrdersAmy KramACE Farmers' MarketsKenwood, CAamy-kram
A customer emails after paying — they want one more dozen eggs, or they ordered two heads of broccoli instead of one. Until now, every tweak to a paid retail order meant asking an admin and waiting. Now you can handle it yourself from the Order Details page: change a line item's quantity, remove an item with an optional account credit, add more items from your shop, issue a standalone credit or debit, refund a pickup or delivery fee, or cancel and credit the whole order in one action. Customers get the standard notification when a change affects their invoice, inventory updates stay optional on each edit, and everything is recorded in the order's audit log.
For Amy, every post-payment tweak — a quantity change, a removed item, a goodwill credit — meant a request to the Farmhand team and a wait. She wanted her staff to take care of customers the moment they ask, and now they can.
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