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order-update-emails-now-list-every-itemOrder update emails now list every itemJuly 14, 2026Customer experienceWhen a member changes their order, their confirmation email now lists every item on it — so they can confirm their box is right without logging in.Sent automatically to members when their order is updatedTom BrozLive Earth FarmWatsonville, CAlive-earth-farm
When a member's order changed, the confirmation email told them their changes were saved — but never showed what was actually on the order. Members with add-ons had no way to check their box was right without logging back in. Now the email lists every item, in the same order they see on their order details page: subscription boxes first, then any retail add-ons, each with its name and quantity. There's a "View order details" link right in the email so members can jump straight to their order. And because it works fine as an email, this alert no longer goes out as a text — one less noisy notification for your members.
This one came straight from your members. A Riverdog member asked if these emails could include their add-ons, and Live Earth members wanted the same — to see their bread and fruit shares listed right alongside any retail add-ons. Now every order email shows the full list.
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