Customer experience

Customers get an email and text when their order changes are saved

Release Date:
June 25, 2026
Order updates saved confirmation email showing fulfillment and cutoff dates

"How do I know my changes were saved?" is one of the most common questions from Customizable CSA members. The only confirmation used to be an easy-to-miss pop-up in the app — and when a farmer or admin edited an order for someone, they had to tell the customer about it by hand. Now, any time an order changes and is saved before its cutoff, the customer automatically gets a confirmation by both email and text, whether they made the change themselves or you did it for them. The wording adapts to the plan: "Order updates saved!" for customizable plans and "Add-ons confirmed!" for traditional farmer's choice. Every message includes the fulfillment date and the cutoff date and time, so customers know exactly how long they have to keep tweaking. Quick back-to-back edits are grouped into a single message instead of a flurry. Post-cutoff changes aren't included here — those already have their own notifications.

Where to find this update:
Dashboard → Settings → Notifications → Orders (Farm → Notifications for admins)

Built With Farmers. Not For.

Tom Broz

Live Earth Farm
Watsonville, CA
Built with Tom at Live Earth, whose members kept asking "how do I know my changes were saved?" Now every saved order change sends an instant email and text, so customers get that reassurance wherever they are, and farmers no longer have to confirm edits by hand.

Your farm is growing.
Your platform should keep up.

Our roadmap is built from farmer conversations, not corporate planning cycles. You ask. We build. You see it live.